Vanessa Jones Voices, Telephony Voiceover
Telephony voiceover covers the different types of phone messaging that companies pre-record on their phone systems. Sometimes it’s just a simple out of office voicemail telling customers that a business is closed for a holiday. Sometimes it’s the message on hold that customers hear when they’re waiting for someone to pick up. These on-hold messages might be informational or promote a particular service or special. When customers are given a menu of options to choose from in order to get to a certain department or person, that is called IVR, or Interactive Voice Response.
Choosing a professional voice talent for your company’s telephony needs ensures an on-brand tone that creates a pleasant first impression for your callers. Telephony voiceover must inspire trust and confidence as well as be clear and easy to follow.
Vanessa has recorded telephony voiceover for a wide range of businesses across the United States, from a truck service in Texas, to a law firm in Georgia, to an animal hospital in New York.
Telephony Personas
Vanessa doesn’t just record phone messaging. She learns about each business and what values are important to them. She also takes the time to think about how a customer might be feeling when they call and what they need the most from what is potentially their first interaction with a company. Notice how each of the tones below fulfills a different emotional role, leaving the customer feeling heard and valued.
Welcoming, Playful, Bubbly – Meow Manor Cat Boarding
Vanessa matches the bright, fun vibe of Meow Manor with a voicemail greeting that sounds like she might just be playing with a cat while she’s welcoming customers in. Her greeting instills confidence that your cat will get lots of love and attention.
Trustworthy, caring – Hand & Heart Homecare
Healthcare services need a warm and reassuring voice to set clients at ease. With her voicemail greeting, Vanessa slows her pace, making the phone message more accessible for seniors who may need more processing time. Her voice lowers your stress level and conveys competence and trustworthiness. When it comes to the care of your senior loved one, she’s got your back.
Authoritative, efficient, no fluff, hard-working – Toyo Concrete
You want some concrete work done, and you want it done right. You want someone who knows what they’re doing and won’t charge you an arm and a leg. Vanessa’s voicemail greeting is a firm handshake and an honest promise to do right by you. No BS.
Relatable, empathetic, knowledgeable– Prescription Shoppe Pharmacy
Looking for a friendly, matter-of-fact pharmacist who won’t screw up your medications? Vanessa’s voice lets you know “we’re all in this together,” and we’re not going to let you fall through the cracks. You can count on your prescription being ready when you need it, and that’s a fact. We’re busy, but not too busy. Friendly, but we’re not going to get all up in your business. And most of all, we’re competent and efficient.
Compassionate, non-judgmental, patient – Illuminate Ketamine Therapy
When you’ve got a lot going on and you could us a little kindness and someone who’s sensitive to your needs, you appreciate a voice that feels comforting and steady. You can tell from this greeting that this isn’t the company’s first rodeo. They can handle stuff, and that’s good, because right now you can’t. And frankly, you’re feeling bad about that. Luckily, you’ve called a place where they don’t seem to mind you just being yourself. That’s a relief.
What People are Saying…
